- Customer Service
To benefit from our free shipping offer on eligible orders of $149 or more (after discounts), and under 50lbs. Please select the option “Free Shipping” when checking out. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on shipping destination and method of shipping. *Items shipping to some remote and rural postal codes are not eligible for Free Shipping.
You must contact our Customer Service Department to return any goods purchased and to get a Return Authorization (RA) number.
You may return most items within 30 days for a full refund or exchange and if we don’t have it in stock we will gladly order it for you. We cannot accept returns of certain items, including:
- Ladders and safety equipment
- Precision tools
- Any specialty tool including automotive and mechanical
- Any item that is not in its original condition, is damaged, or is missing parts
- Any item that is gas-powered or contains flammable liquids
- Returns on special orders are subject to a 15% restocking charge
- Shipping charges are non-refundable unless you had to return the product because of our error
- Contact us by email at firstname.lastname@example.org to get a Return Authorization (RA) number
For prompt and accurate credit follow these steps for returning merchandise
- Get your RA number
- Write the RA number clearly on all packages being returned.
- Include a short explanation of why item is being returned and a copy of the invoice.
- Credits will be issued in same manner in which you paid.
- No freight collect of COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.
Canucktools.ca is a Canadian owned and operated business. Our customers are never charged any customs duties or brokerage fees. All prices on our website are in Canadian dollars.
Every order placed and shipped within Canada is subject to all applicable taxes.
You can recover your lost account information by clicking here.
Every product is protected by a standard manufacturer's warranty. Canucktools.ca will put you in contact with any manufacturer.