Shipping Policy
Free Shipping
We offer FREE shipping on most orders over $149.99 (before taxes) and under 40 lbs. If your order qualifies, it will be shipped by courier at no cost to you. Orders under $149.99 ship at very affordable rates, shown at checkout prior to payment.
Restrictions:
- Free shipping does not apply to items over 40 lbs, oversized items, or items requiring a freight carrier.
- Certain items may be excluded from free shipping due to size, shape, or highly competitive pricing. These products may display a fixed freight rate on our site.
- Remote destinations may be excluded if shipping costs are unreasonably high.
- Orders picked up in-store instead of shipped do not receive any additional discount.
If an order requires additional freight charges, you will be contacted before it ships. You may choose to accept or cancel the order at that time.
P.O. Boxes & Delivery Locations
- We can only ship small orders to P.O. Boxes. Larger orders must be shipped to a physical address.
- For your protection, a signature is required upon delivery.
- Orders can only be shipped to the billing address of your credit card. To ship to a different address, please use PayPal and add a verified secondary address.
Freight Shipments
Large items requiring freight delivery will ship via freight carrier. Most freight charges are shown at checkout and are accurate in the vast majority of cases. If additional costs apply, we will contact you for approval before proceeding.
Freight delivery is curbside or dock delivery only. Carriers will not move freight shipments into your home, shop, or workplace.
Delivery Times
- Orders are processed Monday–Friday, 8:00 AM – 5:00 PM EST.
- Most orders ship within 2–4 business days.
- If items are out of stock, you will be notified of any delays.
- No delivery dates are guaranteed. Once an order leaves our facility, delivery times are the responsibility of the courier.
Address Accuracy
Please provide a complete and accurate street address with postal code. Federated Tool is not responsible for:
- Delayed, lost, or misdirected shipments due to inaccurate addresses.
- Additional charges caused by incomplete or incorrect addresses.
We will attempt to contact you if there is an issue, but it is your responsibility to provide correct information.
Shipping Delays
We ship using trusted third-party carriers such as UPS and Purolator, but once a shipment leaves our facility, delivery times are outside of our control.
- We provide tracking information whenever possible.
- We are not liable for courier delays and cannot guarantee specific delivery dates.
Shipping Damage & Claims
- Inspect all packages on delivery. Do not accept shipments that are visibly opened or damaged.
- For freight shipments, inspect the contents before signing. Mark the bill of lading as “DAMAGED” if applicable.
- All damage or shortage claims must be reported to us within 24 hours of delivery to info@canucktools.ca
Return Policy:
Contact us first
All returns require a Return Authorization (RA) number. Email info@canucktools.ca with your order number, item(s), and reason for return. Returns without an RA may be refused.
Return window & eligibility
Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and include all parts, manuals, and accessories. Proof of purchase (order # or invoice) is required. RA numbers are typically valid for 14 days from issuance.
Non-returnable items
- Stationary machinery (e.g., table saws, planers, band saws, jointers, drill presses, etc.)
- Ladders, PPE, and safety equipment
- Precision measuring tools (e.g., calipers, micrometers, indicators)
- Any specialty/automotive/mechanical tool that has been used or installed
- Gas-powered items or products containing flammable liquids
- Consumables once opened or used (e.g., abrasives, blades, bits, adhesives, chemicals)
- Items marked “Special Order,” customized products, and clearance/final sale items
- Any item not in original condition, damaged, or missing parts
Damaged / incorrect / DOA items
If your order arrives damaged, incorrect, or dead on arrival, you must report it within 24 hours of delivery by emailing info@canucktools.ca with photos of the packaging and product. We’ll arrange a replacement or refund and cover return shipping where applicable. Claims received after 24 hours cannot be honored.
Return shipping & credits
- Unless the return is due to our error, return shipping is the customer’s responsibility.
- Original shipping charges are non-refundable. If your order originally qualified for free shipping, then for a return you may be charged our actual outbound shipping cost in addition to return shipping.
- No COD or freight-collect returns will be accepted.
- Please return items prepaid and insured for their value using a trackable method.
- Restocking fee: A restocking fee of up to 15% may apply, particularly for returns with opened packaging, missing materials, or items requiring reconditioning.
- Refunds are issued to the original method of payment within 5–7 business days after inspection.
How to return
- Email info@canucktools.ca to request your RA number.
- Write the RA number clearly on the outside of the package.
- Include a brief note explaining the reason for return and a copy of your invoice. Clearly include your name, contact information, and order number.
- Ship the package prepaid, trackable, and insured to the return address provided with your RA.
- Your refund/exchange will be processed after inspection. Packages returned without clear identifying information (customer name and order number) cannot be matched to an order and will not be refunded.
Warranty after 30 days
After 30 days, product issues are typically handled under the manufacturer’s warranty. We’re happy to help connect you with the appropriate service channel.
Pricing and Currency:
Canucktools.ca is a Canadian owned and operated business. Our customers are never charged any customs duties or brokerage fees. All prices on our website are in Canadian dollars.
Taxes:
Every order is subject to all applicable taxes for the shipping location.
Lost Password:
You can recover your lost account information by clicking here.
Warranty:
Every product is protected by a standard manufacturer's warranty. Canucktools.ca will put you in contact with any manufacturer.